Privacy Policy

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Version 1.1

1. Controller and Contact

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Knowlix GmbH
‍Lazarettstr. 4, 80636 Munich, Germany
Local Court Munich, HRB 266033
Managing Director: Francesco Wiedemann
E-mail: info@knowlix.ai | Website: www.knowlix.ai

For data protection enquiries, contact us at info@knowlix.ai or by post at the above address, marked "Data Protection".

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2. Scope

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This Privacy Policy describes how Knowlix GmbH processes personal data in its capacity as a controller under Art. 4 No. 7 GDPR. It covers:

(a) data processed when you contact us (e.g. via email or web form); and

(b) data processed for account management and billing in connection with the Knowlix Software.

Where Knowlix processes personal data on behalf of a Customer (as a processor), this is governed exclusively by the Data Processing Agreement (DPA) concluded with that Customer under Art. 28 GDPR. The DPA is the authoritative document for all processor-side processing and takes precedence in the event of any conflict.

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3. Processing Activities

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3.1 Enquiries and Contact

When you contact us by email or post, we process your name, contact details, and the content of your message in order to respond. Legal basis: Art. 6 para. 1 lit. b or lit. f GDPR. Data is deleted once the enquiry is fully resolved, subject to statutory retention obligations.

3.2 Account Management and Billing

When a Customer concludes an Agreement with Knowlix, we process contact and billing data (name, company, email address, postal address, payment details) to manage the contractual relationship, provision User Accounts, and issue invoices. Legal basis: Art. 6 para. 1 lit. b GDPR (performance of contract) and Art. 6 para. 1 lit. c GDPR (statutory retention obligations under commercial and tax law). Invoice-related data is retained for the statutory period of ten years.

3.3 Software Operation and Security

We process usage and access log data to maintain the security and availability of the Software and to prevent misuse. Legal basis: Art. 6 para. 1 lit. f GDPR (legitimate interest). Log data is deleted after 90 days unless retained for the investigation of a specific incident.

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4. Data Subject Rights

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You have the following rights under the GDPR in respect of your personal data processed by Knowlix as controller:

Right of access (Art. 15 GDPR)
Right to rectification (Art. 16 GDPR)
Right to erasure (Art. 17 GDPR)
Right to restriction of processing (Art. 18 GDPR)
Right to data portability (Art. 20 GDPR)
Right to object (Art. 21 GDPR)
Right to withdraw consent (Art. 7 para. 3 GDPR), where processing is based on consent

To exercise any of these rights, contact us at info@knowlix.ai.

You also have the right to lodge a complaint with the competent supervisory authority (Art. 77 GDPR):

Bayerisches Landesamt fuer Datenschutzaufsicht (BayLDA)Promenade 18, 91522 AnsbachPhone: +49 (0) 981 180093-0E-mail: poststelle@lda.bayern.de

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5. Amendments

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This Privacy Policy may be updated to reflect changes in applicable law or our processing activities. Material changes will be communicated in accordance with the notice provisions of the GTC. The current version is available at www.knowlix.ai.

Valid as of March 2026.

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